Several factors can cause a sensor to not transmit data, resulting in periods of missing use. When we haven't received information from a sensor in a period of time, we will represent that period on the graph as a grey bar:
These periods may indicate one of the following issues:
The sensor has been unplugged.
The sensor has lost power, either due to a power failure in the home or as a result of a power strip or switched outlet being turned off.
The sensor is not getting a good cellular data connection in its location in the home.
Check that the sensor is plugged in, then try the following tips:
What to do if there’s a power outage
The Evermind system should recover from a power outage with no intervention required. After power has been restored, ensure the light on the front of the sensor is not blinking, and that it glows with a solid blue light.
What to do if a sensor is connected to a switched outlet
It is recommended that Evermind sensors not be used with switched outlets. Consider relocating the sensor to another outlet.
Poor Cellular Connectivity
How to tell if a sensor is having cellular connectivity issues
In a single-sensor system, the raised blue dot, or "pip," on the front of the sensor indicates signal quality. If the pip is solidly lit, and stays solidly lit, then the sensor was able to connect to the Evermind network. If the pip blinks continuously or alternates between being solidly lit and blinking (after initial setup), then the sensor was not able to establish a connection, or that connection was not adequately strong.
What to do if a sensor is not able to establish a strong cellular connection
Evermind sensors communicate over Verizon's network and, just as we sometimes encounter a lack of signal with our cell phones in certain locations, Evermind sensors may experience connectivity issues in areas with poor coverage. In situations where there is some Verizon coverage in a location, but where the signal quality is not strong, it may be helpful to relocate the sensor to a different location in the home.